Contact Us
We'd love to
hear from you
Whether you have a question about the platform, need technical support, want to discuss firm pricing, or just want to learn more — our team is here to help.
Send us a message
Fill in the form and we'll get back to you within 1 business day.
📧
Email Support
For general queries, technical support, and account questions. We respond within 1 business day, or 4 hours for Assisted and Done For You plan customers.
support@filemtditsa.co.uk💼
Sales & Partnerships
Interested in a firm plan, bulk licensing, referral programme, or integration partnership? Our sales team is ready to discuss your needs.
+44 (0) 1274 575698
Office Address
File MTD ITSA
467 Great Horton Road,
Bradford, West Yorkshire,
BD7 3DL, United Kingdom
Looking for a demo instead?
Skip the form and book a personalised walkthrough of the platform.
Book a Demo →Quick Answers
Common *questions*
How quickly will I get a response?▾
We respond to all enquiries within 1 business day. Assisted and Done For You customers receive priority responses within 4 hours. Firm Premium customers have access to a dedicated account manager for immediate assistance.
I'm having trouble connecting to HMRC. Can you help?▾
Absolutely. HMRC connection issues are our most common support query and we're experts at resolving them. Email us with your account details and a description of the error, and we'll guide you through the fix — usually within a few hours.
Do you offer training for accountancy firms?▾
Yes. Firm Premium customers receive a complimentary onboarding session where we walk your team through the entire platform. We also offer ongoing training for new team members and can arrange refresher sessions before the start of each filing period.
Can I suggest a feature?▾
We love feature suggestions! Many of our best features came from customer feedback. Use the contact form above with "Feature Request" as the subject, or email us directly. We review every suggestion and provide feedback on our development roadmap.